Frequently Asked Questions

GENERAL QUESTIONS

Where can I purchase Ingrid+Isabel products?
You can shop our collection online at ingrid-isabel.com. We also partner with select retailers worldwide.

Do you offer international shipping?
Yes, we ship internationally! Delivery options and fees vary by location. Check our Shipping Policy for details.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for safety.

PRODUCT QUESTIONS

How do I find my correct size?
Refer to our detailed size guide on each product page. If you need further assistance, our customer service team is happy to help.

What materials are used in your products?
We prioritize high-quality, breathable fabrics designed for comfort and durability. Material details are listed on each product page.

Are your products machine washable?
Yes, most of our items are machine washable. Follow the care instructions on the label for best results.

ORDERS & SHIPPING

How long does shipping take?
Delivery times vary based on location and shipping method. You’ll receive tracking information once your order ships.

Can I modify or cancel my order?
We process orders quickly, so changes may not always be possible. Contact us immediately if you need assistance.

What if my order is lost or damaged?
Please reach out to our customer service team, and we’ll help resolve the issue.

RETURNS & EXCHANGES

What is your return policy?
We offer returns within 30 days of delivery, provided items are unused and in original condition. See our Returns Policy for details.

How do I initiate a return or exchange?
Start the process through your account on ingrid-isabel.com or contact customer service for guidance.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

PROMOTIONS & DISCOUNTS

Do you offer discounts for first-time customers?
Yes! Subscribe to our newsletter for exclusive offers.

Can I combine multiple promo codes?
Only one promo code can be applied per order.

Where can I find upcoming sales?
Follow us on social media and subscribe to our emails for the latest updates.

STILL HAVE QUESTIONS?

Visit ingrid-isabel.com for more information or contact us through the website.